Question 1

Do you see clients in-person? Do you do teletherapy?

Accepted Answer

Present Awakenings offers both in-person sessions at our office in Lincoln Park and telehealth sessions via a HIPAA compliant video platform. The decision on whether in-person, telehealth, or a combination of both would be best will be made collaboratively with each client based on what would best help you achieve your therapeutic goals.

Question 2

Do you do therapy with adults? With kids? With couples or families?

Accepted Answer

At Present Awakenings, we only see adult clients over the age of 18 and not in high school. We also only see people on an individual basis. We do not do couples or family therapy or work with children or adolescents.

Question 3

How do I know if we would be a good fit?

Accepted Answer

Finding a therapist who is the right fit for you is a combination of finding someone who does the type of therapy that works best for you (for example: EMDR, Humanistic, DBT, etc.) and someone who "clicks" with you personally. Present Awakenings’ therapists are happy to provide a free 10-15 minute phone consultation to answer questions and let you determine if you think we would be a good fit for you before we schedule the first session.

Question 4

Do you take insurance? How can I find out if you are "In-Network" for my insurance?

Accepted Answer

Present Awakenings therapists are currently in-network with BCBS PPO, BCBS Blue Choice PPO, Aetna PPO, and UnitedHealthcare PPO plans; see the individual therapist's page to see what insurances the therapist you are interested in seeing is in-network with. Please also know that clients are responsible for checking with their insurance plans to make sure they are considered in-network. Clients are responsible for any costs not covered by insurance, including copays, coinsurance, and deductibles. If you call the number on the back of your insurance card, a customer service representative can confirm if we are "in-network" for you, as well as provide information about any deductibles, copay or co-insurance that you would be responsible for. Be sure to check coverage for both "in-person" and "telehealth" coverage; it can vary. It is also important to check if a pre-authorization / authorization is needed for sessions to be covered.

Many insurance plans also have out-of-network benefits. If you want to use out-of-network benefits, full payment for the session is due at the time of the session. We can then provide you with statements to submit to your insurance for reimbursement.

Question 5

If I don't plan to use insurance, what are your rates?

Accepted Answer

For sessions with Stacy, the first 2 sessions are considered "Intake" sessions; they are $185 each. All sessions following are $165 each.

For sessions with Joe, the first 2 sessions are considered "Intake" sessions; they are $155 each. All sessions following are $135 each.

Under the No Surprises Act, you have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. See this notice for additional information:

Question 6

How long are sessions?

Accepted Answer

Sessions are a "therapeutic hour", which is approximately 53 minutes.

Question 7

If I need to cancel a session, what's your cancellation policy?

Accepted Answer

For sessions cancelled with more than 24 hours notice, there is no cancellation fee. For any late cancellations (cancelling with less than 24 hours notice), the full session fee will be charged directly to you. If you are more than 15 minutes late for the session, the session will be canceled and the late cancellation fee will be charged.

Question 8

I really want to know all the details.

Accepted Answer

For full details see our:

Question 9

I want to know about my rights under HIPAA.

Accepted Answer

Present Awakenings HIPAA Notice of Privacy Practices:

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